[Malaysia] Applying For The E-Filing PIN Number & Digital Certificate (For First Time Login & New Passport)

By Elin Chow - Tuesday, March 07, 2023

Every year March is the time for taxpayers to submit their tax returns form through the e-filing system in Malaysia. I have been filing my tax returns through the e-filing system for years. Filing my tax online has always been a very easy and fast process to get my tax refunds from LHDN. 


However, I have just renewed my passport in February this year. After updating my new passport number and submitting my tax returns through the e-filing system, I have trouble logging into my account. A pop-up message has appeared on the page saying "Digital Certification not exist" when I tried to log into my account with my new passport number. 

If you have encountered the same problem as me, don't worry. From what I understand, having a new passport is the same as First Time User. You just need to follow the instruction on the page and apply for a new digital certificate. The process is the same as obtaining a e-PIN Number when you are logging in first time to the e-filing system. However, compared to the past, the process is so much simpler and faster. 

Please note that in order for you to submit your tax returns, you need to have a Tax Identification Number (TIN). If you do not have one, you can submit an application through e-Daftar. 

There are two methods for you to apply your digital certificate: e-CP55D and e-KYC. I would recommend choosing e-CP55D instead of e-KYC. 


Choosing the e-KYC method will require you to download the MyTax app from the app store on my mobile. After you have downloaded the app, you are required to upload your identification document and selfie in the app to verify your identify. Sounds easy, right? However, the app is extremely buggy. I have trouble uploading and verifying my identify in the app. Therefore, I really recommend you to submit the e-CP55D instead. 


After clicking the e-CP55D option, the website will direct you to the First Time Application page. Check your details and proceed to the next page after you have confirmed everything is correct. For people who are logging into the system for the first time, you are required to fill in your details and upload your identification document. Make sure your email address is correct. 


After you click "submit", you should receive an email from LHDN almost instantly. Click the link in the email and it should bring you the page below.


The PIN Number is automatically generated. This is so much easier and faster than before. I wish LHDN has this system in place when I first submitted my tax returns 8 years ago! 

In this page, you just need to type in your new passport number or MyKad number and click "Submit".


Check your basic information and make sure everything is correct. You will need to type in your password and security phase before submitting. 


A pop-up message should appear on the page saying that your digital certificate generation is successful once you click "submit". You can log into your account and file your income tax returns in the system.

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